Questions and Answers

To secure your booking we will require a small deposit. We will advise you on what amount this will be.

For regular/contract customers, we can set up an account and invoice you each month.

We will advise you when your balance due is payable before you make a booking.

Please see our Refund & Cancellation page for full details.

Yes - This is our preferred method of payment and our bank details are as follows:

Account Name: Butlers Buses LTD
A/C Number: 90 26 37 - 22511071

Bank details: Bank of Ireland, Westbourne Place, Cobh, Co. Cork, Ireland.

NSC: 902637
IBAN No. IE77 BOFI 9026 3722 511071
BIC No. BOFIIE2D

Yes - We accept all major credit cards (Visa - Master Card - American Express)

Yes - This is our preferred method of payment and our bank details are as follows:

Account Name: Butlers Buses LTD
A/C Number: 90 26 37 - 22511071

Bank details: Bank of Ireland, Westbourne Place, Cobh, Co. Cork, Ireland.

NSC: 902637
IBAN No. IE77 BOFI 9026 3722 511071
BIC No. BOFIIE2D

Sorry we no longer accept cheques

We can collect you from any airport in Ireland and transfer you to the Cork region.

We can collect you from Cork airport and transfer you anywhere to anywhere in Cork county or indeed Ireland.

Your driver will be holding a sign with your name on it ready and wating for you as you enter the arrivals hall after baggage reclaim.

No - We hire the appropriate size bus with driver to you and charge one price for the full group

We do operate scheduled tours for visiting cruise ships in Cork where you can book individual seats

For more details see eCoach.ie

Yes - We would be delighted to help you plan your itinerary. Our expert planners will give you as much (or little) help as you might need.

This is all part of our service to you.

Yes - We can advise you on best tee-times and what attractions, etc need to be pre-booked in advanced or just pay as you go on the day.

If you like we can package up your day tour to include your golf, attractions, visits, entertainment, etc.

Yes - definitely. We pride ourselves on offering a flexible tour service so you can enjoy your day at a pace and direction that suits you.

This means you can go where you please and when you please with impromptu stops along the way.

Your driver/guide will help you to make the very most of your day and will have lots of options/suggestions for you as you go.

Yes - Your driver will also be an experienced tour guide and will give entertaining, fun and informative running commentary in English as you drive along.

We can also supply an independent English speaking guide or foreign language guide (subject to availability)

No - Typically our tour days are for 5 to 9 hours or more
The more hours you book - the better the price though.

It is advisable to pre-book some attractions, tours, etc in advance. Others can be on a pay as you go basis but we can advise you on this.

For golfers it is imperative that all tee-times are booked as far in advance as possible.

For shore excursions from Cobh, your driver will meet you on the pier holding a sign with your name on it.

For all other private tours, we will collect you a place/time designated by you.

Most general issues can be resolved quickly so please contact us via your driver or direct with our office and we will endeavor to give you a speedy resolution whenever possible.

For complaints, please contact us in writing by email, fax or post

See our contact details.

We continuously strive to improve our services to you and take all complaints seriously.

You can be assured of a quick and comprehensive response should you have any complaints.

Although we have a very modern fleet of vehicles, this unfortunately is no immunity from the dreaded breakdown.

Thankfully due to continued investment in top class vehicles coupled with an intensive maintenance program, our breakdown situations have been very rare.

However this does not mean we can rest on our Laurels and we will always try to be one step ahead.

The plan in a breakdown situation is always making you our customer the top priority and to keep your inconvenience to an absolute minimum.

If we cannot provide a speedy solution we have a comprehensive network of bus/coach companies around Ireland to call upon for assistance to get you underway again with the least amount of disruption as possible.

Please contact our office and we will always do our very best to locate your property.

Any lost property that has been found by our staff will be stored at our office in Rushbrooke Commercial Park, Cobh, Co. Cork for a maximum of 3 months.

It may be collected from here, by prior arrangement, between 09:00 and 17:00, Monday to Friday.

Unfortunately due to security reasons we are unable to forward lost property on board our coaches.

Subject to availability on request, we will provide you with a free "prepay" mobile broadband modem/s. (credit not included) Available in the Republic of Ireland only.

Please note: Wifi has up to 8 connections at any one time per modem. Mobile Broadband coverage is based on the specific Network and is available in the Republic of Ireland only.

No - we have a no smoking/drinking policy on board our coaches

Yes - these are complimentary but you must pre-book them with us and they are subject to availability.

Yes - these are complimentary but you must pre-book them with us and they are subject to availability.